How do I order?

Via our website – just follow the easy prompts. Add products to your cart and then proceed to checkout. We have an easy to use, secure 3 step checkout process.

  1. Select postage method and enter your address.
  2. Enter your payment method.
  3. Confirm your order.

Orders within Australia ONLY

What about Shipping?

  • Shipping within Australia is calculated by Australia post.
  • Orders over $100 are shipped FREE.
  • Items are shipped within 1 working day, often same day if ordered before 1pm.
  • All items will be sent by Australia post. If you are not home when items are delivered they will be left for collection at your local post office. A calling card will be left to notify you.
  • Please contact us if you haven’t received your goods and we will chase it up for you.

Delivery

Delivery may take up to 7 days from confirmation of payment. If you have not received your tracking number via email, please contact us at support@petsnacks.com.au and we will chase it up for you.

Pricing

Prices of products and services and delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All prices displayed are exclusive of delivery & handling charges. These costs are additional to the listed product price. All prices are listed in Australian dollars AUD.

Sold Out Items

If an item you have ordered is out of stock or sold out, we will contact you to organise another product, put your order on back order (if it is due in within a few days) or organise a refund/exchange.

How Do I Pay?

You can pay via our secure site with Credit card or PayPal. You will be issued with a transaction record once payment has been accepted.

Returns policy

Refunds: Products are non-returnable unless there is a known manufacturing fault or defect.
Defective products must be returned to Pet Snacks within (14) fourteen days of the delivery date to be eligible for replacement. Items will be replaced with the product originally purchased. For products that cannot be repaired or replaced due to unavailability, a similar product or full refund will be offered (excluding freight costs).

2 simple steps:

  1. Contact us by email contact@petsnacks.com.au or phone 08 8341 2533 highlighting full details of order, product and complaint.
  2. Post your goods and receipt to: Pet Snacks, PO Box 223, Kilkenny, SA, 5009

Disclaimer

Accurate weights and measures are used for pre-packaged products, however items that are sold individually or as “per item lots” may vary in size, weight and length. Sizes and lengths provided on the site are an “approximate” and are given only as a guide. If you need more specific information, please be sure to Contact Us via email first to confirm any special requirements.